Terms of Service
SHOP ORDER POLICIES
SHOP ORDER CANCELLATION POLICY
Orders from the Poofy Pins shop may only be cancelled if they have not been shipped yet. After shipment, orders are no longer refundable. There is a 10% restocking fee for cancelling a shop order, with a minimum of $3.00.
RETURN POLICY FOR PINS
We will replace pins that have the following defects:
• Big areas of enamel missing
• Noticeable smudges of enamel or discolored areas that don't follow the original design.
• Scratched or missing plating
• Pin posts that have fallen off (If any are bent, this is easily fixed by gently using pliers!).
Please contact us at poofypins@gmail.com and include a photo of the pin in question. If any are in stock, we will be able replace it for you. If we no longer have any, we can provide you with a shop credit for a new pin.
Please note that we will only replace products reported within a week of delivery, and we do not replace products the customer damaged on their own.
SHIPPING POLICY
FREE SHIPPING: Poofy Pins provides free shipping for orders over $50.00 that are destined for a domestic US address.
WHEN WE SHIP: Orders during normal periods ship 3-5 business days after the order is placed. We do not ship on weekends or holidays. Orders placed during a major advertised sale will normally ship within 5-7 business days after they are placed.
COMBINED ORDERS: We reserve the right to combine multiple orders into one shipment for logistics purposes. We do not refund shipping fees paid when multiple orders are combined.
LOST IN TRANSIT: If an order is lost in the mail (defined as USPS informs you in writing that the shipment has been lost) we will replace the order as long as you provide us with the written statement from USPS indicating the package is lost. This is necessary for us to begin an insurance claim.
STOLEN PACKAGES: If an order is marked as delivered but you are unable to find your package or believe it is stolen, we will only replace the package if you provide us with a police report indicating the package was stolen. This is necessary for us to begin an insurance claim.
COMMISSION POLICIES
SUBMISSION POLICY
Poofy Pins will only accept commissions of characters that belong to the Client. Permission is required when ordering pins for a friend, please provide proof of permission when submitting an order. We also will not accept commissions of copyrighted characters (example: Pokémon, Digimon, etc.) or designs with copyrighted logos. The design must be the Client’s own intellectual property.
TURNAROUND TIME
When commissioning Poofy Pins, wait time on the Client’s commission will typically be 2-3 months and orders with a higher quantity will take longer. If any delays occur with the art or manufacturer, the Client will be notified of any such delays.
PIN USAGE POLICY
Poofy Pins retains the right to keep some pins of the Client’s design as business examples and for master collections for the company. We will not resell any pins we keep from orders, unless agreed otherwise.
PAYMENT POLICY
Payment is expected within 48 hours if the order is accepted, otherwise the commission spot will be given to the next person on the waiting list during a commission opening if payment is not made within 48 hours.
CANCELLATION POLICY
All orders are non-refundable.
However, if six months have elapsed with no update on our end or in the event we cannot provide you with the product you have ordered, Poofy Pins will fully refund the Client's order.
If an order must be refunded, but art has begun or is finished for the design, $175 from the pin commission total will be subtracted from the refund to cover the cost of the artwork itself.
OUR PINS, OUR STYLE
Poofy Pins strives to maintain a certain art style with each pin order. We will not produce pins in another art style for commissioned character pins.
COPYRIGHT POLICY
Poofy Pins retains the copyright to the product artwork we produce. The Client may only use the commissioned work for personal use, or for advertising the sale of the enamel pins Poofy Pins produced for them. You may not produce additional products made available for sale with the artwork we have created without written permission. If you are unsure whether your desired use of the artwork is considered personal use or you would like to inquire about commercial use licensing outside the scope of this agreement, please e-mail us at poofypins@gmail.com.
Please note that Poofy Pins owns the rights to creating molds of the artwork. Customers are not permitted to take the artwork and have it molded at another company to produce pins. All reorders of our artworks must go through Poofy Pins.
EDIT POLICY
- During the art process, the Client’s feedback is appreciated. Full redraws of the art will not be accommodated once linework has begun. If something significant needs to be changed, please bring up any desired edits during the sketch phase.
- INITIAL CONCEPT: One sketch concept is included with the commission price. This is the best time to let us know of any edits! Each additional concept sketch will be $25.
- Each commission comes with two (2) small edits during the sketch phase. Additional edits are $10.
- Change/Edit fees must be paid upfront when a change/edit is requested.
- Changes/Edits will not be made until we have confirmed that payment has been received.
RUSH ORDER POLICY
If the Client is ordering for a convention, event, or business and needs it by a specific deadline, the Client must confirm this with Poofy Pins before an agreement on the project has been made. If the Client requests to be moved ahead of the queue a rush fee of 75% of the commission price will apply.
COMMERCIAL RIGHTS POLICY
A Purchase of Commercial rights to the artwork will always be 300% of the original price. With commercial rights the Client is allowed to make any sort of merchandise with the artwork. The Client may change/edit the artwork. The Client may also promote their own brand with the artwork. Credit is still required for usage of the artwork, even if altered or edited.